Recently, I permitted Microsoft to perform an upgrade for my copy of Internet Explorer 9 to Internet Explorer 10 as part of an automatic update to my Windows 7 OS. I didn't notice any problems right away, but over the next few weeks, I began to notice different programs, including IE10, no longer worked properly. A coupon printer provided by The Coupon Network via MyPoints.com which I'd used frequently to print grocery coupons mysteriously stopped working. I chalked it up to a compatibility issue and tried switching to Firefox 21 and Chrome 27, but even after they downloaded and installed the same printer applet, they still wouldn't print the coupons. Furthermore, I noticed IE10 (which now resembles Firefox in several ways) wouldn't complete a download of anything! Then, when I wanted to read MS Office's Help files to learn how to do a certain task, none of the hyperlinks on the Help Table of Contents (TOC) page would display!
This rocked on for a few weeks before I finally contacted The Coupon Network for help and to ask about compatibility issues. They were less than helpful (telling me their printer doesn't yet work with the newer browsers), so I decided I would try to revert to using IE9, which I knew had worked fine before the upgrade. However, there was no obvious way either to uninstall IE10 (neither in the Internet Explorer Start menu folder or in the Control Panel), and when I tried to reinstall IE9, it reminded me that I already had IE10 installed. It was a vicious circle!
My next step was to check with the Microsoft Office and Internet Explorer Community forums for suggestions. Gratefully, a community member explained that I needed to take the following steps to downgrade back to IE9. Now, here are the steps:
Once I completed the downgrade back to IE9, all of the abovementioned problems quietly went away. I regained not only the ability to browse and read the MS Office Help files, but I am able once again to print coupons and download files onto my computer. Oh, Happy Day!
As happy as I am to reveal this little-known process to you, I feel compelled to give credit where credit is due. Thanks to the Microsoft Community Forum for Internet Explorer for the solution to this puzzle. As Gomer Pyle might say, "THANKYA! THANKYA! THANKYA!"